Netley Millwork warrants to the original consumer purchaser that Netley Millwork products will be free from defects in material and workmanship for seven years from the date of purchase. Additionally, cabinet hardware items are covered under a limited lifetime warranty, provided they are used for their intended purpose in residential applications within Canada. These warranties are limited as detailed below and are not transferable to subsequent owners.
If defects are found in Netley Millwork products during the warranty period, Netley Millwork will, at its discretion and upon inspection by a qualified representative, choose to repair or replace the defective product. The warranty covers only the parts and materials supplied by Netley Millwork and excludes coverage for third-party products such as flooring, tiles, sinks, countertops, appliances, plumbing fixtures, or any associated labor costs for the removal and reinstallation of materials or related components.
Limitations and Exclusions
- Natural Characteristics: Natural aging, darkening of wood, variations in color or grain, and normal wear are not considered defects. Over time, gaps may develop in joints due to temperature and humidity changes. These occurrences are considered part of the normal aging process and are not covered.
- Environmental Impact: Changes in wood appearance due to environmental factors such as sunlight, smoke, or household cleaners may affect the color match over time. While efforts will be made to match the appearance of any repair or replacement, an exact color match cannot be guaranteed.
- Finish Warranty: The warranty for finishes (painted or varnish) is limited. Small cracks, chips, or joint separations due to natural expansion and contraction from humidity changes are not considered defects and are not covered.
- Warping and Twisting: There is no warranty coverage for warping or twisting on solid wood products over 24 inches in width or 48 inches in height/length, including panels, doors, and coversheets.
- Cabinet Hardware: The limited lifetime warranty on cabinet hardware covers defects in material and workmanship but is subject to proper use and maintenance as specified. It does not cover wear from normal usage or damage caused by misuse, abuse, or improper installation.
- Voiding of Warranty: This warranty is void if products are modified, improperly installed, or damaged prior to or during installation (if not installed by Netley Millwork). It also does not cover damages resulting from improper storage, misuse, exposure to moisture, extreme temperatures, significant humidity changes, or incidental wear and tear.
Third-Party Products
Products not manufactured by Netley Millwork may be covered by their original manufacturer's warranty, which will take precedence over Netley Millwork's warranty. Due to factors beyond Netley Millwork's control, identical replacement parts may not always be available. In such cases, Netley Millwork will not be responsible if replacement parts differ from those originally supplied.
NO WARRANTY WORK WILL BE PERFORMED UNTIL ALL OUTSTANDING INVOICES HAVE BEEN PAID IN FULL. THE WARRANTY WILL BE DECLARED VOID IF THE CUSTOMER HAS AN OUTSTANDING BALANCE NINETY (90) DAYS AFTER SUBSTANTIAL COMPLETION OF THE PROJECT.
Limitation of Liability
Netley Millwork shall not be liable for any consequential, special, or indirect losses or damages. This limited warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. To the extent that any implied warranties may exist under law, they are limited to the duration provided by law.
Initiating a Warranty Claim
Claims must be initiated within the warranty period. To file a claim, please contact your Netley Millwork sales representative or email [email protected].